Super Metro Introduces New Routes in Nairobi After Month of Suspension
- The National Transport and Safety Authority (NTSA) suspended Super Metro's operation permit in March 2025
- The company later complied with NTSA's directives on safety and regained its operational licence, resuming operations
- Super Metro announced a new terminus within the Nairobi central business district (CBD) and new routes starting May 5, 2025
Wycliffe Musalia has over six years of experience in financial, business, technology, climate and health reporting, which offers deep insights into Kenyan and global economic trends. He currently works as a business editor at TUKO.co.ke.
Public Service Vehicle (PSV) matatu operator Super Metro has launched a new route in Nairobi.
Source: Twitter
The company, which faced regulatory issues last month, staged a new terminus at Kencom in Nairobi's central business district (CBD).
What's the new Super Metro route?
The Kencom Super Metro Sacco Terminus started operations on Monday, May 5, and will ply the Community, Kenyatta National Hospital, Ngong Road and other routes.
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"Starting Monday, May 5, you will now be able to find a Super Metro Matatu at Kencom CBD serving and plying the Community, Upperhill, KNH, Ngong Road, Wanyee, Satellite to Kabiria Route from as Early as 6 am," read Super Metro customer notice in part.
The company welcomed customers to the new terminus in Nairobi CBD and the routes.
Which other routes does Super Metro ply?
Super Metro has been operating at numerous stations and termini across Nairobi.
The matatus ply various routes, including Kikuyu-Nairobi, Nairobi-Juja, Nairobi-Thika/Makongeni, and Ngong-Nairobi.
Other routes are Juja, Roysambu, Westlands, Mfangano, and the Bus Station.
What Kenyans said about Super Metro's new routes
The announcement of the new route sparked mixed reactions among Kenyans, with some congratulating the sacco and others scolding it for the incident that led to its suspension in March.
@Maccorry9 wrote:
"Kazi nzuri hiyo."
@Babalucky254 noted:
"Have even tred to think how you can come with membership card like mega rider."
@DuchessLaKenya claimed:
"Route ya upperhill-KNH hiyo hamwezi toa KBS."
@_Shekhe asked:
"Ili mturushe Nje Ya gari ikiwa on speed kama ule kaka mwingine?"
Source: Twitter
Why Super Metro halted operations in March 2025
The National Transport and Safety Authority (NTSA) suspended the company's operating licence after passengers raised safety concerns.
NTSA directed the matatu operator to comply with set regulations, including inspection of its 294 minibuses.
This saw the company halt its operations until the exercise was completed.
The company complied with NTSA's directives on safety and regained its operational licence, resuming operations.
The regulator accused the company of unroadworthiness of its fleets due to a lack of inspection certificates.
Other offences the matatu operator was accused of were untrained drivers and crew who serve passengers.
The company suspended operations for three days in April 2025 to comply with the NTSA directives.
What to know about Super Metro
- Super Metro was ordered to fire 269 drivers after they were found to be untrained or lacking certification.
- The Transport and Licensing Appeals Board later lifted the suspension of Super Metro operations.
Proofreading by Mercy Nyambura, copy editor at TUKO.co.ke.
Source: TUKO.co.ke
