Kenyans Question KPLC Token Structure, Share Screenshots of Different Rates: "KSh 2k for 79 Units?"
- The Kenya Power and Lighting Company (KPLC) explained the reasons some consumers get fewer electricity tokens
- KPLC shared the tariff categories which determine the amount of tokens and units allocated per user
- However, Kenyans took to social media, sharing their token amount screenshots and questioning the billing structure
Wycliffe Musalia has over six years of experience in financial, business, technology, climate, and health reporting, providing deep insights into Kenyan and global economic trends. He currently works as a business editor at TUKO.co.ke.
Kenya Power and Lighting Company (KPLC) is on the receiving end with consumers over the amount of electricity tokens and units allocated per purchase.
Source: Facebook
This follows concerns raised by Kenyans over the token structure and billing, where the same amounts give different units.
What Kenyans said about Kenya Power tokens
The majority of KPLC customers took to social media, sharing screenshots of the electricity token amount and units.
Some acknowledged the changes in tariff, while others lamented getting few units for over KSh 500.
@Ademba_47 asked:
" @KenyaPower. How can 100 bob give 4 units but 1000 bob give 34 units??? Sielewi mathematics?"
@kevinwafula1738 asked:
"Then explain this,mlianza kupeana Fuliza lini? @KenyaPower_Care."
@MutumaKinyua4 noted:
"Please @KenyaPower_Care After you are done with @Ademba_47 also help me understand this …how Ksh 5,000 gives only 177 units instead of 200, and within a month it drops further to 173. Yet there’s been no announcement of an increase in power costs."
@_kisienya argued:
"Weka 100 ten times, hesabu rahisi."
@oderamarion1 shared:
"@KenyaPower I also want to know what the problem is with mine. The units I get for this amount is low and the token amount and other charges doesn't even add up to the total amount."
@Priscilsarah asked:
"Mbona Mimi KSh 500 nampata units saba."
@m_utethiaEric argued:
"Funny venye it works Mimi 100 bob napewa 4.9 units."
Source: UGC
@MorwabeTomas claimed:
"Mimi KSh 1,500 wananipea 58.2 units, KSh 1495 wanipea 59.4 units how? Secondly hizo Other charges ni gani, mbona hawakui specific."
@nicholas254ke cried out:
"Mimi wananipea 79 kwa token ya 2k hawa ni wezi."
@InfoNinja said:
"The rich pay more; if your 3-month average consumption is over 100 units, you will pay a higher rate. Hustlers ndo wanalipa 100 for 4 units."
@Mwa_mi noted:
"Once you hit 30 units per month the tariff increases, given KSh 100 issue you with 4 units then 750 will be 30 or their about. The reminder will be scaled to an higher price/ unit bracket. Solution: Just pay as you go or buy for KSh 750 or ensure you don't use more than 30units/month."
@wateteetv wondered:
"Ask the how 60 bob gives me 3 units and 100 bob gives me 4.9 units.....??? I saw this too..."
@ArseGyokeres noted:
"KSh 1,000 unapewa 34units? I was given 26units for KSh 500."
Does KPLC tariff determine tokens?
According to the electricity distributor, the tariff group a customer is categorised into determines the token amount and units.
In July, KPLC shared the tariff categories that determine the electricity bill consumers pay per month.
The company explained that consumers who maintain their monthly consumption at 30 units or below enjoy special and affordable rates.
However, those who consume above 30 units of electricity per month will pay more in token amount and receive fewer units.
Proofreading by Mercy Nyambura, copy editor at TUKO.co.ke.
Source: TUKO.co.ke
