Zuku Offers Credit to Kenyan Customers Affected by Service Outage: "We Apologise for Inconvenience"
- In a statement issued on its Facebook page on Friday, January 20, the company apologised to customers over the affected network
- Kenyans on social media had raised concerns over the company's poor internet services that forced them to seek alternatives
- Amid concerns over Zuku Fiber, Elon Musk's satellite internet service provider Starlink is expected to set base in Kenya in the second quarter of 2023
Zuku Fiber has said it is stabilising its network across the country after its customers slammed their services.
Source: UGC
In a statement issued on its Facebook page on Friday, January 20, the company apologised to customers over the affected network.
It asked customers to report any issues via social media or by contacting the call centre.
"Zuku Fiber would like to update our esteemed customers on our continued efforts and commitment to the stablisation of our services in parts of the network recently affected by intermittent services. We apologise for any inconvenience caused," Zuku stated.
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Zuku offers credit
The company offered credit to customers who were unable to access the internet using their network.
"As we continue with the stablisation efforts, we would like to reassure our esteemed customers that Zuku Fiber will endeavour to offer credit for services outages to customers in the affected areas, as we have always done."
Kenyans on social media have put Zuku on the spot over poor internet services.
Complaints from Kenyans on Twitter (KoT)
@MihrThakar said:
"Zuku have asked for payment today, but the internet is down, like on many other days."
Thika KOT posed:
"Can the government kick Zuku out of the country?"
Clint Kibet noted:
"Zuku can torture you till you feel like burning their routers."
Elon Musk's Starlink to be launched in Kenya
Amid concerns over Zuku Fiber, Elon Musk's satellite internet service provider Starlink is expected to set base in Kenya in the second quarter of 2023.
The company will begin coverage in remote and rural areas in Kenya's capital Nairobi and Mombasa.
Starlink is a subsidiary of SpaceX that launched in 2018, with 3,200 satellites orbiting the low-Earth orbit.
It uses satellite to send internet connectivity signals to users as opposed to standard broadband which uses optic fibre and copper cables.
Starlink's connectivity market grew in 2021 as the firm covered over 37 countries across the globe, CNET reported.
Source: TUKO.co.ke
