Safaricom Responds to Customer Who Asked for KSh 200 Appreciation after 13 Years of Subscription
- Safaricom PLC continued to celebrate the 18th anniversary of its mobile money service, M-Pesa
- A customer who has used the telecommunication firm's services for more than 13 years asked for a token of appreciation
- The leading telco in the country responded to the man, appreciating his loyalty and support for the 13 years
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Wycliffe Musalia has over six years of experience in financial, business, technology, climate, and health reporting, providing deep insights into Kenyan and global economic trends. He currently works as a business editor at TUKO.co.ke.
Safaricom PLC has responded to a customer who requested that the telco reward him for his loyalty.
Source: Twitter
The man claimed that he has been using the Safaricom SIM card for the last 13 years, requesting appreciation.
Which reward did customer ask Safaricom?
He raised his concerns on Facebook, commenting on the Safaricom post on the M-Pesa Sokoni caravan.
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The customer requested data bundles or a KSh 200 credit reward for his loyalty to the telco.
"13 years SIM card Safy... No appreciation... even bundles of 200 credit," read the customer's concerns in part.
In 2024, the company rewarded its customers as it celebrated its 24th anniversary, since it started operations in 2000.
The telco displayed free airtime vouchers online for first-come, first-served customers to redeem.
It also offered customers discounted offers and gifts for their support and loyalty.
What Safaricom told customer seeking reward
In response, Safaricom appreciated the customer's loyalty, urging him to keep checking its social media pages for great deals.
Source: UGC
This came as the telco celebrated 18 years of M-Pesa services, with the M-Pesa Sokoni caravan rewarding Kenyans in various places.
The mobile financial services provider boasts over one million businesses and agents in Kenya, Ethiopia, and other African countries.
The telco introduced the Ziidi Investment platform with Ziidi Money Market Fund as part of the 18th anniversary celebrations.
What to know about Safaricom's growth
- The company celebrated its 24th anniversary, showing appreciation to its customers through a variety of service and product offerings across the country
- Safaricom registered a significant growth in net profit of 7.3% to KSh 45.8 billion, up from KSh 42.6 billion reported in the financial year 2023/24.
- The telco became the first company in East Africa to generate more than KSh 300 billion in revenue during the same period under review.
Safaricom surpasses 50 million customers
Meanwhile, the company announced its milestone in surpassing the 50 million mark in customer base.
The company attributed remarkable growth to its innovative services, including M-Pesa, reliable network coverage, and customer-centric solutions that have transformed digital and financial inclusion countrywide.
Safaricom said it started with just 17,000 customers in 2000, who have grown to this monumental achievement through innovation, resilience, and progress.
Safaricom M-Pesa customers grew to 70 million users across the world.
The mobile money service processes over 100 million transactions every day, making it Africa's largest financial solution.
Source: TUKO.co.ke
