Nairobi Lady Allegedly Assaulted at Quickmart Buruburu Shares Update on Compensation

• Shishi, a young woman on TikTok, and her brother Alpha accused staff at Quickmart’s Buruburu branch of assaulting them over false claims
• The allegations sparked public outrage, with Kenyans on social media demanding that the retailer take full responsibility
• Days later, the siblings shared an update on the case, explaining what was happening behind the scenes

A young woman identified as Shishi on TikTok, together with her brother Alpha, has shared an update on the progress of their case involving Quickmart Supermarket.

Shishi gained public attention after posting a video online claiming that they were assaulted by staff at the Buruburu Quickmart branch over false allegations.

She alleged that the manager attacked her and her brother after accusing them of stealing 57 litres of milk, despite their having a receipt proving they had paid.

The matter spread widely online, with Kenyans on social media calling on the supermarket to take responsibility for its actions.

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Did Quickmart compensate Shishi and Alpha?

The pair took to TikTok to update their followers after being asked whether they had received compensation.

Shishi thanked Kenyans who had helped fight for them to get justice and addressed rumours that they had already been compensated.

She explained that they had been actively pursuing the matter and had engaged a lawyer, who was in communication with the supermarket’s legal team.

“Most of you think we are quiet because we were compensated and that is why we have been silent. That is not true. We drafted the demand letter, which was presented to them, and we have been waiting since,” she said.

The young woman said they had received no tangible information regarding compensation, adding that they were being taken in circles.

Shishi expressed hope that her decision to speak out and call out injustice would encourage others in similar situations to do the same.

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She also promised to keep her followers updated on any progress, saying that for now their lawyer was handling the matter.

“Keep standing by us as the case continues, and we are grateful for your help,” she said.

What did Quickmart say after the assault claims?

Quickmart issued a statement addressing concerns that customers had been assaulted by staff at its Buruburu branch.

The retailer said it was aware of the incident and vowed to treat the matter with the utmost seriousness.

In the statement, they apologised to the siblings and the public, expressing regret over the distress caused.

Quickmart further announced that the staff implicated in the incident had been suspended pending an investigation in collaboration with the relevant authorities.

Kenyans condemn Quickmark Buruburu manager

Since this incident came to light, many Kenyans have been condemning the manager for allegedly beating up the siblings.

Here are some of the comments:

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Niklaäs said:

"Do you have the video you recorded… I’m willing to help out with filing an OB for this case to move forward… It’s an assault! Tell your dad you’d like to seek justice for what he did."

Gkipkan said:

"This is so wrong; these customers fund your livelihoods through purchasing goods. I;t's a whole cycle!!!!! treat people with dignity!!"

Ruth Muya

"Don't let this slide. Why beat them up? Simon Kimari, you were wrong.. Why didn't you call their parents? That's why I use M-Pesa to pay because weee.. this is unacceptable."

Jaymo said:

"As a former loss control officer and CCTV control room operator. The person who said mumejiwekea maziwa should be the first person to be questioned. Where was the CCTV room controller? Did he/she follow you carefully? Because if there were no line attendants, where were they?"

Did COFEK address Quickmart issue?

In related news, TUKO.co.ke reported that the Consumer Federation of Kenya (COFEK) condemned the incident and called for action to be taken by the retailer.

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COFEK demanded that the young woman and her brother be compensated by the retailer following their ordeal.

According to the consumer federation, an apology was not enough for the humiliation and traumatic experience Shishi and her brother endured.

COFEK secretary general Stephen Mutoro criticised the steps taken by Quickmart, noting that having the branch manager step aside was a joke.

Racheal Nyaguthie, HoD Human Interest, updated this article with reactions.

Proofreading by Jackson Otukho, copy editor at TUKO.co.ke.

Source: TUKO.co.ke