Kenyan Woman Heartbroken as Late Mum’s Safaricom Line Is Transferred to Someone Else

Kenyan Woman Heartbroken as Late Mum’s Safaricom Line Is Transferred to Someone Else

  • A young Kenyan woman was left heartbroken after discovering that her late mother’s Safaricom number is now in use by someone else
  • She called the number while seeking emotional closure and initially found it switched off
  • Out of curiosity, she sent KSh 1 via M-Pesa to check if her mum’s name would appear, but it revealed the line now belonged to a male user
  • Many Kenyans empathised, sharing similar emotional experiences of losing loved ones and finding their phone lines reassigned

A Kenyan woman has been left heartbroken after finding out that her late mum's Safaricom number is now being used by someone else.

Distressed lady.
A Kenyan lady shared how she discovered her mum's line was being used by someone else. Photo: Getty Images.
Source: Getty Images

The young lady shared the devastating news on a Facebook group, saying that as she sought closure following her mum's death, she decided to call her number to see if it was still active.

The woman said the number was off when she first called it, and out of curiosity, she sent one bob via M-Pesa to see if her late mum's name would appear.

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To her disappointment, she discovered that the line was now being used by a male customer.

"I just feel bad that she died when I was younger, and I was not able to spoil her with money. Now that I have money, I also cannot spoil her with it because she is no more. It was always my biggest wish to send her money," she said.
"I always told her 'don't worry mum, we may suffer now, but our life will get better in the future'. Too bad pressure did not allow her to live long. It killed her, she failed me. We don't heal, we learn to live with it. I learnt one thing today: when you die, life moves on as always," she heartbreakingly added.

Kenyans share personal experiences

Many Kenyans comforted her, sharing similar experiences of their loved ones' lines being transferred to another user.

Here are some of the comments:

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Leerow Wa Mwangi said:

"My dad's number was given to another person. One day, while on WhatsApp, I noticed that the number was offline. I talked to him until we became friends with him. Later, I deleted the number."

Christine said:

"I had this ex of mine, whom I would call when I feel like I want to talk to someone. Called him today only to remember that he is 6fit deep. May God have mercy on us."

Chepkoech Emmah said:

"I always call my dad's number via Truecaller just to see his name. When the guy calls back, I just text 'my bad, wrong number'."

Safaricom on why lines are resold

TUKO.co.ke reached out to Safaricom to understand why the lines of deceased persons are transferred to other users.

In its explanation, the company noted it does not necessarily resell lines of those who have died, as they do have a way of knowing that.

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The company instead repurposes lines which have not been topped up in four months.

"When a line is not topped up for more than 120 days, it is recycled automatically. We have no idea if someone has departed or not," the company said.

West Pokot mum drowns with baby

In other news, a West Pokot mum last week died together with her child after they drowned while going home after coming from the market.

In a moving video shared exclusively with TUKO.co.ke, the residents tried to save them, but it was too late; they drowned together.

A local urged the leaders to build them a bridge to prevent such accidents.

Proofreading by Jackson Otukho, copy editor at TUKO.co.ke.

Source: TUKO.co.ke

Authors:
Racheal Nyaguthie avatar

Racheal Nyaguthie (HOD Human interest) Racheal Nyaguthie is an accredited journalist in Kenya and is currently the Head of the Human Interest Department at TUKO. She has six years of experience in digital journalism, having previously worked in Tuko's Current Affairs desk as a senior politics and current Affairs editor. Racheal was also a recipient of the AWiM Women in Politics Fellowship programme, where she investigated the experiences of Kenyan women in politics. She is also a WAN-IFRA Women In News 2025 Fellow. Email: racheal.nyaguthie@tuko.co.ke.

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